Returns

Our policy lasts 14 days. Your return need to be received by As-Sumou London within 14 days. If 14 days have gone by since the receipt of your shipment, unfortunately we can’t offer you a refund or exchange. As-Sumou London are not responsible for delays caused by Royal Mail or other couriers when returning items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Non-returnable items:

​

• Sale items​.

• Free gifts​.

• Promotional items​.

• International Orders- PLEASE NOTE WE DO NOT ACCEPT RETURNS FROM OUTSIDE OF THE UK. For international orders, we have no control over custom fees and they vary from country to country.

 

Please contact us with the order number and please specify the item(s) which you would like to return and somebody will be in touch within 3 working days.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

​

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Under no circumstances will we offer a refund or exchange of good that have been tampered with or used. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund value will be for the price paid when the order was placed minus shipping costs, minus 10% of the total amount paid. Orders cancelled prior to dispatch, will be refunded minus 10% of the total amount paid. This is to cover the non-refundable fees that we (The Vendor) have to pay.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

In the unlikely event that goods should arrive damaged or faulty, we may provide a replacement item or refund as appropriate. Faulty or damaged issues must be reported within 48 hours of receipt of your order. The customer will be required to provide digital photographs and a confirmation statement that the item arrived damaged. This information will be used to file a claim with our courier. The customer will be required to cooperate with the courier and us in any resulting investigation. Please contact us immediately in the event of damage or fault. 

 

If you have received the order and all the items are correct and you simply wish to exchange, you will need to return the item(s) that you no longer require and complete a new order on our website with the items you want.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.